Roof Insurance Claims FAQ: What Austin Homeowners Should Know

Can I file a claim before someone inspects the roof?

Yes. But most homeowners wait until they’ve had a professional roof inspection first — that way, you know whether damage exists and how severe it is before filing. Zilker Roofing inspects roofs before and after claims are filed.

What happens after I file a roof claim?

Once you file with your insurer, they’ll assign a claim number and schedule an adjuster inspection. You’ll then receive a document called a Summary of Damages or Scope of Loss that lists everything the insurer agrees to pay for.

Do I need to get multiple estimates for my insurance claim?

In most cases, no. Insurance companies already determine the pricing — the Summary of Damages includes pre-set prices. What matters is finding a contractor who will:

Review the insurance scope to confirm accuracy

Point out any missing items or code upgrades

Clearly explain what’s included and provide a matching proposal

What is depreciation — and how do I get it back?

If your policy includes recoverable depreciation, the insurance carrier will hold back a portion of the payout until the job is completed. This is to ensure the work is actually done.

Will filing a roof claim make my premium go up?

Not for hail or wind claims in Texas. Per state law, insurers cannot raise your rate or cancel your policy due to one weather-related claim. Your rates are based on regional loss trends — not just your claim.

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What if I disagree with the insurance company’s estimate?

We’ll walk the roof again and identify anything the adjuster may have missed

We’ll document those items with photos, code requirements, and pricing

If a supplement is needed, we’ll package and submit it — professionally, and within Texas guidelines

   

FAQs – Roof Insurance Claims FAQ in Austin, TX

How long do roofs typically last?

Most roofs last between 20 to 30 years, depending on the material and level of maintenance.

 
What steps are involved in a comprehensive roof inspection?

A thorough inspection includes examining shingles, flashing, ventilation, gutters, and checking for leaks or structural damage.

 
What is the process for scheduling a roofing project with Zilker Roofing?

You can call us or fill out our online form to book a free consultation and roof inspection.

Do you Offer Warrantied Roofing Work?

Yes, all of our work is warrantied. We rebuild your roof to last. We use the best materials and installation, and we stand behind coming back to address any of your concerns. You can feel safe knowing we totally have your best interest in mind.